Shipping Policy
📦 ORDER PROCESSING
All orders have a processing time of 24-48 hours. No orders are processed over the weekend or on major holidays.
🚛 SHIPPING METHODS
We ship all packages via USPS, UPS, or a combination of both to optimize shipping times and costs. Processing for USPS and UPS orders occurs Monday through Friday.
📬 DELIVERY TIMES
After processing, you will receive an email confirmation that your order has shipped along with tracking info. Orders may take 3-7 business days to arrive.
Please note tracking info may be delayed and updated only at key locations or after a carrier switch.
If you have not received a tracking email, contact us at hi@hilosupply.com.
📞 CARRIER CONTACT INFO
Call: 1-800-ASK-USPS® (1-800-275-8777)
Hours: Mon–Fri 8AM–8:30PM ET, Sat 8AM–6PM ET
APO/DPO/FPO may take up to 14 days in transit.
Call: 1-800-PICK-UPS® (1-800-742-5877)
Hours: 24/7
🌎 DO YOU SHIP TO MY STATE?
HiLo Supply abides by all federal and state laws. We may not be able to ship some products to your state.
Mushrooms are legal in all 50 states.
Illegal in: Alaska, Arizona, California, Colorado, Connecticut, Delaware, Hawaii, Idaho, Michigan, Montana, Nevada, New York, North Dakota, Oregon, Rhode Island, Utah, Vermont, Washington
Illegal in: Alaska, Arkansas, Colorado, Delaware, Hawaii, Idaho, Minnesota, Montana, Nevada, New Hampshire, New York, North Dakota, Utah, Vermont, Washington
Illegal in: Louisiana
