Return Policy
🔁 Return & Exchange Policy
Return & Exchange Policy
Due to the nature of the products HiLo Supply carries, all sales are final — with notable exceptions:
- Defective vape pens
- Expired edibles
- Moldy or compromised THCA flower
Note: Exchanges are not accepted at this time.
Damaged Items
If your order is damaged or defective, please contact our Customer Service team at hi@hilosupply.com. Include your order number and clear photos of the defect.
Claims must be initiated within 7 business days of receipt, and the product must be returned within 15 days of your initiated claim. Availability of replacements is not guaranteed. Each item is assessed individually. Proof of purchase from hilosupply.com is required.
Return Processing
To return a defective product, you must contact us by clicking here and submitting a Return Merchandise Authorization (RMA) request.
We may request photos of damaged or defective items before issuing an RMA number.
For returns involving promotional items, all items in the promotion (e.g., free gifts) must be returned. If not returned, the value of the promo item will be deducted from the refund.
Shipping charges are non-refundable. For non-defective returns, customers are responsible for return shipping costs.
