Privacy Policy
🔒 Privacy Policy
This Privacy Policy describes how HiLo Supply (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you use our services, visit hilosupply.com (the “Site”), or otherwise interact with us. “You” refers to users, customers, or any individuals whose data we collect.
By accessing the Site or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will post changes on the Site and update the “Last updated” date.
How We Collect and Use Your Personal Information
We collect personal information to deliver and improve our Services, communicate with you, fulfill legal obligations, and protect our rights and users. Collection varies based on how you interact with the Site.
What We Collect
- Contact Details: Name, address, phone number, email
- Order Info: Billing, shipping, payment confirmation
- Account Info: Username, password, security answers
- Shopping Behavior: Viewed, carted, or saved items
- Support Communications: Messages, emails, requests
Cookies & Usage Data
We collect Usage Data using cookies and tracking tech (IP address, browser, device info, etc.). Learn more about our WooCommerce cookies at: WooCommerce Cookies.
Information from Third Parties
We may receive your info from third-party platforms, such as WooCommerce, payment processors, and advertising tools using cookies or pixels.
How We Use Your Info
- Fulfilling Orders: Shipping, processing payments, account management
- Marketing: Email, SMS, mail promotions, tailored ads
- Security: Fraud detection, account safety
- Support: Responding to inquiries and requests
How We Disclose Your Info
- With vendors and service providers (payment, hosting, fulfillment, etc.)
- With WooCommerce and marketing partners
- With your consent (e.g., social login, shipping)
- With affiliates or during business transitions (merger, sale, etc.)
- To comply with legal obligations or defend rights
User‑Generated Content
Any content you post publicly (like reviews) is accessible to others. We cannot guarantee privacy for user-posted content.
Third‑Party Links
Our Site may contain links to third-party sites. We are not responsible for their content, privacy policies, or practices.
Data Security & Retention
While we use best practices to protect your data, no system is completely secure. We retain data as needed to operate our Services and fulfill legal obligations.
Your Rights
- Access / Know what we collect
- Correct inaccuracies
- Delete your data
- Request portability of your data
- Restrict or withdraw consent
- Opt out of marketing emails
To exercise any of these rights, email us at hi@hilosupply.com. We may verify your identity before acting on your request.
International Users
If you are located outside the U.S., note your data may be transferred, processed, or stored in the U.S. We use standard contractual clauses to ensure protection.
Contact
📧 hi@hilosupply.com
📍 1330 Factory Place #215, Los Angeles, CA 90013
📞 1-323-326-9301
